Assertive Respect

“So many requests, so little time.”
“I don’t even have time to get my work done.”
“When am I supposed to think?”
“My calendar is nothing more than other people’s priorities!”

These quotes reflect some of the frustration our clients have expressed in organizations striving to do more with less.  Often, a never-ending pursuit of organizational efficiency has resulted in less personal effectiveness. 

The successful thought-worker in highly matrixed organizations must learn to assertively stand up for themselves, their priorities and their ideas if they are to do the work that makes a difference in the organization.

This customizable, half-day workshop can cover any of the following modules

• Why assertiveness is better than passive or aggressive extremes

• Conversational habits of assertive communicators

• Emotional Intelligence and it’s place in assertive communication

• The thinking patterns that result in high emotional intelligence

• The interaction patterns of those with high emotional intelligence

• 10 ways to say no to a request but yes to the relationship

• Five strategies for proactive prioritization of the work that matters

• Seven suggestions for managing conflict productively

• How to express disappointment without undermining a relationship

• When and how to apologize…and when not to

• Phrases for your work with difficult or disagreeable people

• Suggestions for receiving criticism (deserved and undeserved)

• Phrases to get what you want from those who regularly disappoint